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</o:shapelayout></xml><![endif]--></head><body lang=PT link=blue vlink=purple><div class=WordSection1><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Dear All, <o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>We have decided to extend the deadline for IESS 1.3 paper submission two further weeks, until October 29, 2012.<o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>We are looking forward to seeing you in Porto.<o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Best wishes,<o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>The Organizing Committee<o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>IESS 1.3 – The 4th International Conference on Exploring Service Science<o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.fe.up.pt/iess1.3">www.fe.up.pt/iess1.3</a><o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>----<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>******************************************************************* <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>CALL FOR PAPERS AND WORKSHOPS<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>******************************************************************* <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>IESS 1.3 – The 4th International Conference on Exploring Service Science<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Proceedings of IESS 1.3 will be published in the Springer Lecture Notes in Business Information Processing (LNBIP)<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>6-8 February 2013, Porto, Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.fe.up.pt/iess1.3">www.fe.up.pt/iess1.3</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:iess1.3@fe.up.pt">iess1.3@fe.up.pt</a><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>36 Hours in Porto:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html">http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>******************************************************************* <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>INVITED KEY NOTE SPEAKERS<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Eduardo de Souto Moura, University of Porto, Pritzker Architecture Prize winner 2011<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jim Spohrer, IBM Almaden Research Center<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>******************************************************************* <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Organized by:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> FEUP: Faculdade de Engenharia, Universidade do Porto, Portugal (</span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.fe.up.pt"><span lang=PT>www.fe.up.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>)<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>With the support of:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> ISS: Institute of Service Science, Université de Genève, Switzerland (iss.unige.ch) <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> SSI: Service Science and Innovation, Public Research Centre Henri Tudor, Luxembourg (<a href="http://www.ssi.tudor.lu">www.ssi.tudor.lu</a>) <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Since 2010, the IESS conferences provide a forum for the presentation and exchange of research results and practical experiences within the new field of <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Service Science, bringing together researchers and practitioners from many different areas.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Services represent the largest sector of the economy in many nations. Service Science aims to understand and study the conception, design, implementation, <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>deployment, maintenance and operation of services, in particular technology based services such as IT services. Service Science represents an <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>interdisciplinary approach to systematic innovation in service systems, integrating management, social, legal and engineering aspects to address the <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>theoretical and practical aspects of the challenging services industry and of its economy.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Building on previous editions and the growing momentum in this emerging and exciting discipline, IESS is further strengthening its position as an academic <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>conference focusing on the exploratory aspects surrounding service science. The goal of IESS is to offer academics, researchers and practitioners of all <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>disciplines this exploratory forum to communicate and share results. The conference programme will feature paper presentations, workshops, and interactive <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>panel sessions.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>In February 2013 the conference will be held in Porto, Portugal, declared by UNESCO as World Heritage in 1996. Porto is also the most important centre of <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>education and research in the North of Portugal. The conference and associated workshops and panels will be held in the campus of FEUP, the School of <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Engineering of the University of Porto, in the heart of the main research and academic district of the city.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>CONFERENCE THEME <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Complex multi technology based service systems are being deployed covering most aspects of life in our society. The sustainability of service systems <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>involves technical, economic, and social responsibility issues, and therefore its fundamentals need to be better understood. Opportunities for radical <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>innovation arise in this environment, and new transdisciplinary exploratory work is deemed essential to address all the challenges being faced. Service <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>system value co-creation requires also improved understanding of the experiences that are being designed for the benefit of everyone. Service Science needs <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>to explore enhanced methods, approaches and techniques for a more sustainable and inclusive economy and society.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>RELEVANT TOPICS <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>IESS 1.3 welcomes theoretical, experimental, or survey-based studies that make a novel contribution. Submissions should describe original, previously <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>unpublished research, not currently under review by another conference or journal. Topics include, but are not limited to, the following: <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> - Service engineering<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Web-services<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Service-oriented architectures<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Ubiquitous and mobile services<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Service orchestration<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Enterprise architectures, service security and safety engineering<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Service management, IS/IT service management, IS/IT governance<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Compliance with laws and regulations<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Project management for IS/IT services<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Service evolution<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- QoS management<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Business intelligence<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Human concerns in service design, engineering and management<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Conceptualizing and modelling service systems.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Serv(ic)ing a smart(er) society.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Managing knowledge for service centred innovation<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Applications of services science: health, transportation and logistics, government...<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Emerging issues and trends for IS/IT service<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Innovations in business service models and modelling<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Future trends in services and service science<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Case studies and experience reports related to the above topics<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- Other topics on exploring service science<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>CALL FOR PAPERS AND SHORT PAPERS<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>The conference organisers solicit theoretical, experimental, or survey-based papers that make a novel contribution. Submissions should describe original, <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>previously unpublished research, not currently under review by another conference or journal. Topics include, but are not restricted to, the areas indicated <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>by the topics mentioned above. <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Papers should not exceed 5,000 words. Short papers should not exceed 2,000 words. <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>The best short papers will also be accepted for publication in the Proceedings.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Submissions should follow the Springer Lecture Notes in Business Information Processing template available on the IESS 1.3 Web page.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>PUBLICATION OF PAPERS<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Proceedings of IESS will be published in the Springer Lecture Notes in Business Information Processing (LNBIP). The best papers of the conference will be <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>proposed for publication (after revision and additional refereeing) in special issues of International Journals. <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Proceedings of previous IESS Conferences have been published by Springer as Lecture Notes in Business Information Processing, ISSN 1865-1348:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- IESS 1.2: Exploring Services Science, LNBIP 103, Springer, 2012, ISBN: 978-3-642-28226-3, Mehdi Snene (Eds).<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- IESS 1.1: Exploring Services Science, LNBIP 82, Springer, 2011, ISBN: 978-3-642-21546-9, Mehdi Snene, Jolita Ralyté, Jean-Henry Morin (Eds).<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>- IESS 1.0: Exploring Services Science, LNBIP 53, Springer, 2010, ISBN: 978-3-642-14317-2, Jean-Henry Morin, Jolita Ralyté, Mehdi Snene (Eds).<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>SUBMISSIONS<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Submission instructions can be found on the conference website <a href="http://www.fe.up.pt/iess1.3">www.fe.up.pt/iess1.3</a>. Only electronic submissions through Easychair will be accepted.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>As mentioned, submissions should follow the Springer Lecture Notes in Business Information Processing template available on the IESS 1.3 Web page.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>CONFERENCE ORGANIZATION<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Steering Committee<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Michel Leonard, Université de Genève, Switzerland <a href="mailto:michel.leonard@cui.unige.ch">michel.leonard@cui.unige.ch</a><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Eric Dubois, Centre de Recherche Public Henri Tudor, Luxembourg </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:eric.dubois@tudor.lu"><span lang=PT>eric.dubois@tudor.lu</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> João Falcão e Cunha, Universidade do Porto, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:jfcunha@fe.up.pt"><span lang=PT>jfcunha@fe.up.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>General Chair<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> João Falcão e Cunha, Univ. do Porto, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:jfcunha@fe.up.pt"><span lang=PT>jfcunha@fe.up.pt</span></a></span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Program co-Chairs<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Mehdi Snene, Université de Genève, Switzerland </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:snene@cui.unige.ch"><span lang=PT>snene@cui.unige.ch</span></a></span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Henriqueta Nóvoa, Universidade do Porto, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:hnovoa@fe.up.pt"><span lang=PT>hnovoa@fe.up.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Organising Committee co-Chairs<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Henriqueta Nóvoa, Universidade do Porto, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:hnovoa@fe.up.pt"><span lang=PT>hnovoa@fe.up.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Isabel Horta, Universidade do Porto, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:imhorta@fe.up.pt"><span lang=PT>imhorta@fe.up.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Vera Miguéis, Universidade do Porto, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:vera.migueis@fe.up.pt"><span lang=PT>vera.migueis@fe.up.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Workshop chairs<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Michel Leonard, Université de Genève, Switzerland, <a href="mailto:michel.leonard@cui.unige.ch">michel.leonard@cui.unige.ch</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jean Henry Morin, Université de Genève, Switzerland, </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:Jean-Henry.Morin@unige.ch"><span lang=PT>Jean-Henry.Morin@unige.ch</span></a></span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Erik Proper, Centre de Recherche Public Henri Tudor, Luxembourg </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:erik.proper@tudor.lu"><span lang=PT>erik.proper@tudor.lu</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Publicity and Communications co-Chairs<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Selmin Nurcan, Université Paris 1 - Sorbonne, France, <a href="mailto:selmin.nurcan@univ-paris1.fr">selmin.nurcan@univ-paris1.fr</a><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>José Palazzo, Universidade Federal do Rio Grande do Sul, Brazil, </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:palazzo@inf.ufrgs.br"><span lang=PT>palazzo@inf.ufrgs.br</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Website and Registration Support<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> Ana Sofia Marques, Mercatura, Portugal </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:iess1.3@mercatura.pt"><span lang=PT>iess1.3@mercatura.pt</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>PROGRAM COMMITTEE<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Ahmed Seffah - Troyes University of Technology - France<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Ana Šaša - University of Ljubljana - Slovenia<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Andy Rindos - IBM - USA<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Anelize Van Biljon - University of the Free State - South Africa<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>António Brito - University of Porto - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Arash Golnam - EPFL - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Bernardo Almada Lobo - University of Porto - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Bruno de Athayde Prata - Universidade Federal do Ceará - Brazil<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Camille Salinesi - University of Paris 1 - Sorbonne - France<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Claudia Lucia Roncancio - Grenoble University - France<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Claudio Pinhanez - IBM - Brazil<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Dimitri Konstantas - University of Genève - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Dominique Rieu - University of Grenoble - France<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Dorith Tavor - Sami Shamoon College of Engineering - Israel<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Eric Dubois - Centre de Recherche Public Henri Tudor - Luxembourg<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Geert Poels - Ghent University - Belgium<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>George Pavlou - University College London - United Kingdom<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Gerhard Satzger - Karlsruhe Service Research Institute - Germany<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Gil Regev - EPFL - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Henriqueta Nóvoa - University of Porto - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Hisham El-Shishiny - IBM Cairo Technology Development Center - Egypt<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jaap Gordijn - University of Amsterdam - The Netherlands<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jaelson Castro - Universidade Federal de Pernambuco - Brazil<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jean-Henry Morin - University of Genève - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jelena Zdravkovic - Stockholm University - Sweden<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Joan Pastor - Universitat Oberta de Catalunya - Spain<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>João Falcão e Cunha - University of Porto - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jolita Ralyte - University of Genève - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jonas Manamela - University of Limpopo - South Africa<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Jorge Cardoso - University of Coimbra - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>José Faria - University of Porto - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>José Palazzo - Universidade Federal do Rio Grande do Sul - Brazil<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Lia Patrício - University of Porto - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Linda Macaulay - University of Manchester - United Kingdom<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Malgorzata - Poznan University of Technology - Poland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>María Valeria de Castro - Universidad Rey Juan Carlos - Spain<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Marion Lepmets - Centre de Recherche Public Henri Tudor - Luxembourg<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Marite Kirikova - Riga Technical University - Latvia<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Mark Davis - Bentley University - USA<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Mark Shlomo - Sami Shamoon College of Engineering - Israel<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Matthias Jarke - RWTH Aachen University - Germany<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Mehdi Snene - University of Genève - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Michel Léonard - University of Genève - Switzerland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Miguel Mira da Silva - Technical University of Lisbon - Portugal<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Monica Dragoicea - University Politehnica of Bucharest - Romania<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Natalia Kryvinska - University of Vienna - Austria<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Olivier Zephir - Centre de Recherche Public Henri Tudor - Luxembourg<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Paul Lillrank - Aalto University - Finland<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Paul Maglio - UC Merced and IBM - USA<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Pere Botella - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Pieter De Leenheer - VU University Amsterdam - The Netherlands<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Regina Frei - Cranfield University - United Kingdom<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Riichiro Mizoguchi - Osaka University - Japan<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Ruth Raventós - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Selmin Nurcan - University of Paris 1 - Sorbonne - France<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Sergio Mancini - Centro Universitário SENAC - Brazil<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Soe-Tsyr (Daphne) Yuan - National Chengchi University, Taiwan<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Sorin-Aurel Moraru - Transilvania Univ. of Brasov - Romania<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Takayuki Ito - Nagoya Institute of Technology - Japan<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Taro Kanno - University of Tokyo - Japan<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Theodor Borangiu - University Politehnica of Bucharest - Romania<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Tomáš Pitner - Masaryk University - Czech Republic<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Vicente Pelechano - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Victoria Torres - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Wenjuan Zhang - University of Warwick - United Kingdom<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>**************************<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Visit the IESS 1.3 web page:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>IESS 1.3 - The 4th International Conference on Exploring Service Science<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.fe.up.pt/iess1.3">www.fe.up.pt/iess1.3</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="mailto:iess1.3@fe.up.pt">iess1.3@fe.up.pt</a><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>LinkedIn:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr">http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Facebook:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287">http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Facebook Event:<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://www.facebook.com/events/387941601270815/">http://www.facebook.com/events/387941601270815/</a><o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>--<o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>IESS 1.2 (February 2012): <a href="http://iess.unige.ch/">http://iess.unige.ch/</a> <o:p></o:p></span></p><p class=MsoNormal style='margin-top:0cm'><span lang=EN-GB style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div></body></html>