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</o:shapelayout></xml><![endif]--></head><body lang=PT link=blue vlink=purple><div class=WordSection1><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>/* Apologies for cross-postings */<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>*******************************************************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>CALL FOR PAPERS AND WORKSHOPS<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>*******************************************************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>IESS 1.3 – The 4th International Conference on Exploring Service<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Science<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Proceedings of IESS 1.3 will be published in the Springer Lecture Notes<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>in Business Information Processing (LNBIP)<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>6-8 February 2013, Porto, Portugal<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/iess1.3" target="_blank"><span lang=EN-US style='color:#0000CC'>www.fe.up.pt/iess1.3</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [1]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:iess1.3@fe.up.pt"><span lang=EN-US style='color:#0000CC'>iess1.3@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [2]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>36 Hours in Porto:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html" target="_blank"><span lang=EN-US style='color:#0000CC'>http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[3]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>SUBMISSION DEADLINES<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Deadline for paper and short paper submission: 15th October 2012<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Authors’ notification: 6th November 2012<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Final camera ready and early registration: 16th November 2012<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Deadline for Workshop proposals: 15th October 2012<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Workshop notification: 31st October 2012<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>*******************************************************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>INVITED KEY NOTE SPEAKERS<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Eduardo de Souto Moura, University of Porto, Pritzker Architecture Prize<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>winner 2011<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jim Spohrer, IBM Almaden Research Center<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>*******************************************************************<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Organized by:<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> FEUP: Faculdade de Engenharia, Universidade do Porto, Portugal<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>(</span><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/" target="_blank"><span lang=EN-US style='color:#0000CC'>www.fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [4])<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>With the support of:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> ISS: Institute of Service Science, Université de Genève, Switzerland<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>(iss.unige.ch)<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> SSI: Service Science and Innovation, Public Research Centre Henri<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Tudor, Luxembourg (<a href="http://www.ssi.tudor.lu/" target="_blank"><span style='color:#0000CC'>www.ssi.tudor.lu</span></a> [5])<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Since 2010, the IESS conferences provide a forum for the presentation<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>and exchange of research results and practical experiences within the<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>new field of Service Science, bringing together researchers and<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>practitioners from many different areas.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Services represent the largest sector of the economy in many nations.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Service Science aims to understand and study the conception, design,<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>implementation, deployment, maintenance and operation of services, in<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>particular technology based services such as IT services. Service<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Science represents an interdisciplinary approach to systematic<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>innovation in service systems, integrating management, social, legal and<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>engineering aspects to address the theoretical and practical aspects of<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>the challenging services industry and of its economy.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Building on previous editions and the growing momentum in this emerging<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>and exciting discipline, IESS is further strengthening its position as<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>an academic conference focusing on the exploratory aspects surrounding<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>service science. The goal of IESS is to offer academics, researchers and<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>practitioners of all disciplines this exploratory forum to communicate<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>and share results. The conference programme will feature paper<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>presentations, workshops, and interactive panel sessions.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>In February 2013 the conference will be held in Porto, Portugal,<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>declared by UNESCO as World Heritage in 1996. Porto is also the most<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>important centre of education and research in the North of Portugal. The<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>conference and associated workshops and panels will be held in the<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>campus of FEUP, the School of Engineering of the University of Porto, in<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>the heart of the main research and academic district of the city.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>CONFERENCE THEME<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Complex multi technology based service systems are being deployed<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>covering most aspects of life in our society. The sustainability of<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>service systems involves technical, economic, and social responsibility<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>issues, and therefore its fundamentals need to be better understood.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Opportunities for radical innovation arise in this environment, and new<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>transdisciplinary exploratory work is deemed essential to address all<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>the challenges being faced. Service system value co-creation requires<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>also improved understanding of the experiences that are being designed<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>for the benefit of everyone. Service Science needs to explore enhanced<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>methods, approaches and techniques for a more sustainable and inclusive<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>economy and society.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>RELEVANT TOPICS<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>IESS 1.3 welcomes theoretical, experimental, or survey-based studies<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>that make a novel contribution. Submissions should describe original,<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>previously unpublished research, not currently under review by another<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>conference or journal. Topics include, but are not limited to, the<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>following:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> - Service engineering<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Web-services<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Service-oriented architectures<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Ubiquitous and mobile services<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Service orchestration<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Enterprise architectures, service security and safety engineering<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Service management, IS/IT service management, IS/IT governance<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Compliance with laws and regulations<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Project management for IS/IT services<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Service evolution<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- QoS management<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Business intelligence<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Human concerns in service design, engineering and management<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Conceptualizing and modelling service systems.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Serv(ic)ing a smart(er) society.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Managing knowledge for service centred innovation<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Applications of services science: health, transportation and<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>logistics, government...<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Emerging issues and trends for IS/IT service<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Innovations in business service models and modelling<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Future trends in services and service science<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Case studies and experience reports related to the above topics<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- Other topics on exploring service science<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>CALL FOR PAPERS AND SHORT PAPERS<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>The conference organisers solicit theoretical, experimental, or<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>survey-based papers that make a novel contribution. Submissions should<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>describe original, previously unpublished research, not currently under<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>review by another conference or journal. Topics include, but are not<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>restricted to, the areas indicated by the topics mentioned above.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Papers should not exceed 5,000 words. Short papers should not exceed<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>2,000 words. A separate cover sheet should be enclosed containing the<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>title of the paper, the author(s) and affiliation(s), and the address<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>(including e-mail address and fax number) to which correspondence should<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>be sent. This is the only place where the names of the authors should<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>appear. The cover sheet should also contain 2 - 3 keywords indicating<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>the area of the paper.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>The best short papers will also be accepted for publication in the<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Proceedings.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Submissions should follow the Springer Lecture Notes in Business<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Information Processing template available on the IESS 1.3 Web page.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>PUBLICATION OF PAPERS<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Proceedings of IESS will be published in the Springer Lecture Notes in<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Business Information Processing (LNBIP). The best papers of the<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>conference will be proposed for publication (after revision and<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>additional refereeing) in special issues of International Journals.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Proceedings of previous IESS Conferences have been published by Springer<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>as Lecture Notes in Business Information Processing, ISSN 1865-1348:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- IESS 1.2: Exploring Services Science, LNBIP 103, Springer, 2012, ISBN:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>978-3-642-28226-3, Mehdi Snene (Eds).<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- IESS 1.1: Exploring Services Science, LNBIP 82, Springer, 2011, ISBN:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>978-3-642-21546-9, Mehdi Snene, Jolita Ralyté, Jean-Henry Morin (Eds).<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>- IESS 1.0: Exploring Services Science, LNBIP 53, Springer, 2010, ISBN:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>978-3-642-14317-2, Jean-Henry Morin, Jolita Ralyté, Mehdi Snene (Eds).<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>SUBMISSIONS<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Submission instructions can be found on the conference website<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/iess1.3" target="_blank"><span lang=EN-US style='color:#0000CC'>www.fe.up.pt/iess1.3</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [6]. Only electronic submissions through Easychair<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>will be accepted.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>As mentioned, submissions should follow the Springer Lecture Notes in<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Business Information Processing template available on the IESS 1.3 Web<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>page.<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>CONFERENCE ORGANIZATION<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Steering Committee<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> Michel Leonard, Université de Genève, Switzerland<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:michel.leonard@cui.unige.ch"><span lang=EN-US style='color:#0000CC'>michel.leonard@cui.unige.ch</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [7]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> </span><span style='font-size:9.0pt;color:black'>Eric Dubois, Centre de Recherche Public Henri Tudor, Luxembourg<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:eric.dubois@tudor.lu"><span style='color:#0000CC'>eric.dubois@tudor.lu</span></a> [8]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> João Falcão e Cunha, Universidade do Porto, Portugal <a href="mailto:jfcunha@fe.up.pt"><span style='color:#0000CC'>jfcunha@fe.up.pt</span></a><o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>[9]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>General Chair<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> João Falcão e Cunha, Univ. do Porto, Portugal <a href="mailto:jfcunha@fe.up.pt"><span style='color:#0000CC'>jfcunha@fe.up.pt</span></a> [10]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Program co-Chairs<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> Mehdi Snene, Université de Genève, Switzerland <a href="mailto:snene@cui.unige.ch"><span style='color:#0000CC'>snene@cui.unige.ch</span></a><o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>[11]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> Henriqueta Nóvoa, Universidade do Porto, Portugal <a href="mailto:hnovoa@fe.up.pt"><span style='color:#0000CC'>hnovoa@fe.up.pt</span></a> [12]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Organising Committee co-Chairs<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> Henriqueta Nóvoa, Universidade do Porto, Portugal <a href="mailto:hnovoa@fe.up.pt"><span style='color:#0000CC'>hnovoa@fe.up.pt</span></a> [13]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> Isabel Horta, Universidade do Porto, Portugal <a href="mailto:imhorta@fe.up.pt"><span style='color:#0000CC'>imhorta@fe.up.pt</span></a> [14]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> Vera Miguéis, Universidade do Porto, Portugal <a href="mailto:vera.migueis@fe.up.pt"><span style='color:#0000CC'>vera.migueis@fe.up.pt</span></a><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[15]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Workshop chairs<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> Michel Leonard, Université de Genève, Switzerland,<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:michel.leonard@cui.unige.ch"><span lang=EN-US style='color:#0000CC'>michel.leonard@cui.unige.ch</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [16]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> </span><span style='font-size:9.0pt;color:black'>Jean Henry Morin, Université de Genève, Switzerland,<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:Jean-Henry.Morin@unige.ch"><span style='color:#0000CC'>Jean-Henry.Morin@unige.ch</span></a> [17]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'> Erik Proper, Centre de Recherche Public Henri Tudor, Luxembourg<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:erik.proper@tudor.lu"><span lang=EN-US style='color:#0000CC'>erik.proper@tudor.lu</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [18]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Publicity and Communications co-Chairs<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> Selmin Nurcan, Université Paris 1 - Sorbonne, France,<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:selmin.nurcan@univ-paris1.fr"><span lang=EN-US style='color:#0000CC'>selmin.nurcan@univ-paris1.fr</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [19]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> </span><span style='font-size:9.0pt;color:black'>José Palazzo, Universidade Federal do Rio Grande do Sul, Brazil,<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:palazzo@inf.ufrgs.br"><span lang=EN-US style='color:#0000CC'>palazzo@inf.ufrgs.br</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [20]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Website and Registration Support<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'> </span><span style='font-size:9.0pt;color:black'>Ana Sofia Marques, Mercatura, Portugal <a href="mailto:iess1.3@mercatura.pt"><span style='color:#0000CC'>iess1.3@mercatura.pt</span></a> [21]<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>PROGRAM COMMITTEE (provisional)<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Ahmed Seffah - Troyes University of Technology - France<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Ana Šaša - University of Ljubljana - Slovenia<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Anelize Van Biljon - University of the Free State - South Africa<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Arash Golnam - EPFL - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Bruno de Athayde Prata - Universidade Federal do Ceará - Brazil<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Camille Salinesi - University of Paris 1 - Sorbonne - France<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Claudia Lucia Roncancio - Grenoble University - France<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Claudio Pinhanez - IBM - Brazil<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Dimitri Konstantas - University of Genève - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Dominique Rieu - University of Grenoble - France<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Dorith Tavor - Sami Shamoon College of Engineering - Israel<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Eric Dubois - Centre de Recherche Public Henri Tudor - Luxembourg<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Geert Poels - Ghent University - Belgium<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Gerhard Satzger - Karlsruhe Service Research Institute - Germany<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Gil Regev - EPFL - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Henriqueta Nóvoa - University of Porto - Portugal<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Hisham El-Shishiny - IBM Cairo Technology Development Center - Egypt<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jaap Gordijn - University of Amsterdam - The Netherlands<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Jaelson Castro - Universidade Federal de Pernambuco - Brazil<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jean-Henry Morin - University of Genève - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jelena Zdravkovic - Stockholm University – Sweden<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jeremy Pitt – Imperial College London, UK<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Joan Pastor - Universitat Oberta de Catalunya - Spain<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>João Falcão e Cunha - University of Porto - Portugal<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jolita Ralyte - University of Genève - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Jonas Manamela - University of Limpopo - South Africa<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Jorge Cardoso - University of Coimbra - Portugal<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>José Palazzo - Universidade Federal do Rio Grande do Sul - Brazil<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Lia Patrício - University of Porto - Portugal<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Linda Macaulay - University of Manchester - United Kingdom<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Malgorzata - Poznan University of Technology - Poland<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>María Valeria de Castro - Universidad Rey Juan Carlos - Spain<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Marion Lepmets - Centre de Recherche Public Henri Tudor - Luxembourg<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Marite Kirikova - Riga Technical University - Latvia<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Mark Davis - Bentley University - USA<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Mark Shlomo - Sami Shamoon College of Engineering - Israel<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Matthias Jarke - RWTH Aachen University - Germany<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Mehdi Snene - University of Genève - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Michel Léonard - University of Genève - Switzerland<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Miguel Mira da Silva - Technical University of Lisbon - Portugal<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Monica Dragoicea - University Politehnica of Bucharest - Romania<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Natalia Kryvinska - University of Vienna - Austria<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Olivier Zephir - Centre de Recherche Public Henri Tudor - Luxembourg<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Paul Lillrank - Aalto University - Finland<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Paul Maglio - UC Merced and IBM - USA<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Pere Botella - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Regina Frei - Cranfield University - United Kingdom<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Riichiro Mizoguchi - Osaka University - Japan<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Ruth Raventós - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Selmin Nurcan - University of Paris 1 - Sorbonne - France<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Sergio Mancini - Centro Universitário SENAC - Brazil<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Soe-Tsyr (Daphne) Yuan, National Chengchi University, Taiwan<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Sorin-Aurel Moraru - Transilvania Univ. of Brasov - Romania<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Takayuki Ito - Nagoya Institute of Technology - Japan<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Taro Kanno - University of Tokyo - Japan<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Theodor Borangiu - University Politehnica of Bucharest - Romania<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Tomáš Pitner - Masaryk University - Czech Republic<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Vicente Pelechano - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>Victoria Torres - Universitat Politecnica de Catalunya - Spain<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Wenjuan Zhang - University of Warwick - United Kingdom<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>**************************<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Visit the IESS 1.3 web page:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>IESS 1.3 - The 4th International Conference on Exploring Service Science<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>ENHANCING SERVICE SYSTEM FUNDAMENTALS AND EXPERIENCES<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/iess1.3" target="_blank"><span lang=EN-US style='color:#0000CC'>www.fe.up.pt/iess1.3</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [22]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="mailto:iess1.3@fe.up.pt"><span lang=EN-US style='color:#0000CC'>iess1.3@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [23]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>LinkedIn:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[24]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Facebook:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[25]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Facebook Event:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'><a href="http://www.facebook.com/events/387941601270815/" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.facebook.com/events/387941601270815/</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [26]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>--<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>IESS 1.2 (February 2012): </span><span style='font-size:9.0pt;color:black'><a href="http://iess.unige.ch/" target="_blank"><span lang=EN-US style='color:#0000CC'>http://iess.unige.ch/</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'> [27]<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'><o:p> </o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>Links:<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>------<o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[1] </span><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/iess1.3" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.fe.up.pt/iess1.3</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[2] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:iess1.3@fe.up.pt"><span lang=EN-US style='color:#0000CC'>iess1.3@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[3] </span><span style='font-size:9.0pt;color:black'><a href="http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html" target="_blank"><span lang=EN-US style='color:#0000CC'>http://travel.nytimes.com/2011/11/27/travel/36-hours-in-porto-portugal.html</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[4] </span><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[5] </span><span style='font-size:9.0pt;color:black'><a href="http://www.ssi.tudor.lu/" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.ssi.tudor.lu</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[6] </span><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/iess1.3" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.fe.up.pt/iess1.3</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[7] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:michel.leonard@cui.unige.ch"><span lang=EN-US style='color:#0000CC'>michel.leonard@cui.unige.ch</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[8] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:eric.dubois@tudor.lu"><span lang=EN-US style='color:#0000CC'>eric.dubois@tudor.lu</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[9] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:jfcunha@fe.up.pt"><span lang=EN-US style='color:#0000CC'>jfcunha@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[10] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:jfcunha@fe.up.pt"><span lang=EN-US style='color:#0000CC'>jfcunha@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[11] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:snene@cui.unige.ch"><span lang=EN-US style='color:#0000CC'>snene@cui.unige.ch</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[12] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:hnovoa@fe.up.pt"><span lang=EN-US style='color:#0000CC'>hnovoa@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[13] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:hnovoa@fe.up.pt"><span lang=EN-US style='color:#0000CC'>hnovoa@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[14] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:imhorta@fe.up.pt"><span lang=EN-US style='color:#0000CC'>imhorta@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[15] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:vera.migueis@fe.up.pt"><span lang=EN-US style='color:#0000CC'>vera.migueis@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[16] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:michel.leonard@cui.unige.ch"><span lang=EN-US style='color:#0000CC'>michel.leonard@cui.unige.ch</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[17] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:Jean-Henry.Morin@unige.ch"><span lang=EN-US style='color:#0000CC'>Jean-Henry.Morin@unige.ch</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[18] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:erik.proper@tudor.lu"><span lang=EN-US style='color:#0000CC'>erik.proper@tudor.lu</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[19] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:selmin.nurcan@univ-paris1.fr"><span lang=EN-US style='color:#0000CC'>selmin.nurcan@univ-paris1.fr</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[20] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:palazzo@inf.ufrgs.br"><span lang=EN-US style='color:#0000CC'>palazzo@inf.ufrgs.br</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[21] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:iess1.3@mercatura.pt"><span lang=EN-US style='color:#0000CC'>iess1.3@mercatura.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[22] </span><span style='font-size:9.0pt;color:black'><a href="http://www.fe.up.pt/iess1.3" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.fe.up.pt/iess1.3</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[23] mailto:</span><span style='font-size:9.0pt;color:black'><a href="mailto:iess1.3@fe.up.pt"><span lang=EN-US style='color:#0000CC'>iess1.3@fe.up.pt</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[24] </span><span style='font-size:9.0pt;color:black'><a href="http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.linkedin.com/groups/International-Conference-on-Exploring-Service-4542877?trk=myg_ugrp_ovr</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[25] </span><span style='font-size:9.0pt;color:black'><a href="http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.facebook.com/pages/IESS-13-International-Conference-on-Exploring-Services-Sciences/396091173784287</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span lang=EN-US style='font-size:9.0pt;color:black'>[26] </span><span style='font-size:9.0pt;color:black'><a href="http://www.facebook.com/events/387941601270815/" target="_blank"><span lang=EN-US style='color:#0000CC'>http://www.facebook.com/events/387941601270815/</span></a></span><span lang=EN-US style='font-size:9.0pt;color:black'><o:p></o:p></span></pre><pre style='background:white'><span style='font-size:9.0pt;color:black'>[27] <a href="http://iess.unige.ch/" target="_blank"><span style='color:#0000CC'>http://iess.unige.ch/</span></a><o:p></o:p></span></pre><p class=MsoNormal><o:p> </o:p></p></div></body></html>